Payment Policy
This policy explains the amounts collected for a booking and how Morocco Services processes payments through Stripe.
Merchant and payment provider
The platform operator is Morocco Services LLC. Payments are processed through Stripe’s hosted checkout over HTTPS. The card options available for the transaction are shown by Stripe. Morocco Services receives payment-status and transaction references; your full card number and CVC are entered on Stripe’s payment page rather than stored by the platform.
Currency and total payable
The platform currently charges bookings in United States dollars (USD). The final amount is shown before payment. For a per-person offer, the total depends on the guest count; for a per-group or fixed-price offer, the listing’s pricing basis applies. Check the pricing basis, included items and exclusions on the listing. Prices and availability can change before a booking is made.
Fees and currency conversion
Morocco Services does not add a separate traveller booking fee to the host’s displayed booking price. A platform commission is deducted from host proceeds at the rate shown in the host dashboard; it is not added again to the traveller’s total. Your bank or card issuer may charge currency-conversion or cross-border fees and choose its own exchange rate if your card account is in another currency. Those issuer charges are separate from the platform price.
When payment is confirmed
Submitting the booking form creates a checkout draft. The platform confirms payment only after checking Stripe’s payment status, booking reference, amount and currency through a verified checkout return or a signed payment notification. An abandoned or unsuccessful checkout is not a paid booking. Your bank may require an additional authentication step. Do not pay a host separately on the assumption that a failed card checkout has confirmed the platform booking.
Failed payments and duplicate attempts
If payment fails, check your booking and account before trying again. Repeated attempts can create separate checkout sessions, but the platform should only confirm the booking after verified successful payment. If your bank shows a charge without a confirmation, or you believe you were charged twice, contact support with the booking reference; do not send card numbers or CVCs in a support message.
Refunds and disputes
Cancellation eligibility and percentages are set out in the Cancellation & Refund Policy. A request must be reviewed and an approved refund issued through the payment provider. Card refunds return to the original payment method; the issuing bank controls when the credit appears. Contact support about unresolved issues. Nothing here restricts lawful cardholder dispute rights.
Hosts and payout administration
The host’s earnings are the booking proceeds after platform commission. Pending, available, processing and paid balances are distinct states. A withdrawal request is not an immediate payment guarantee; it must be processed to the host’s configured payout method. Refunds, cancellations and disputes can affect payable earnings. Hosts must supply accurate payout details and meet any applicable verification requirements. For PayPal payouts, the host bears the transfer fee deducted by the platform: earnings after commission minus the disclosed payout fee equals the amount sent. The deducted fee is separate from platform commission and is shown in the payout record, earnings history and payout notification. PayPal charges its API fee to the platform; our deduction allocates the payout cost to the host. Fees can vary with the payout route and account. PayPal currency conversion or withdrawal charges, where applicable, are handled separately by PayPal. A pending or unclaimed PayPal transfer is not treated as a completed payout; paid status requires PayPal to confirm successful delivery.
Support and related policies
For payment questions use the contact page and quote your booking reference. Use of the platform is governed by our Terms & Conditions, and personal information is handled under our Privacy Policy.