Effective Date: 08/01/2025

At Morocco Services, we are committed to ensuring a fair and trustworthy experience for travelers and local service providers. This Refund & Dispute Policy explains how refunds are handled and outlines the procedures for resolving disputes between users and vendors.

1. When Are Refunds Granted?

Refunds may be issued in the following situations:

Customer Cancellation (per Vendor Policy)

Refunds are issued according to the cancellation policy selected by the vendor (Flexible, Moderate, or Strict). Please refer to the Cancellation Policy page or the specific service listing.

Vendor Cancellation

If a vendor cancels your booking for any reason:

• You will receive a 100% refund, including any service or processing fees.
• You may also receive assistance from our team to rebook a similar service.

Unsatisfactory or Undelivered Services

You may be eligible for a full or partial refund if:

• The service was significantly different from the description.
• The provider did not show up or canceled last minute without notice.
• The quality of the experience was clearly substandard.

You must submit a dispute (see Section 3) within 72 hours of the scheduled booking time.

2. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• You canceled too late, according to the vendor’s policy.
• You were a no-show or arrived too late to participate.
• You changed your mind after the cancellation window passed.
• You booked the wrong date/time/service without correcting it before the deadline.
• The experience was affected by factors outside the vendor’s control, such as weather (unless unsafe), traffic delays, or personal travel issues.

3. How to Submit a Dispute

If you’re unhappy with a service and believe you’re entitled to a refund:

Steps to Submit:

1. Go to your Dashboard > My Bookings.
2. Click “Report an Issue” on the relevant booking.
3. Complete the dispute form, providing:
   • A clear explanation of the issue.
   • Any supporting evidence (photos, videos, screenshots, receipts, etc.).
4. Submit your dispute within 72 hours of the scheduled service time.

What Happens Next:

• Our Support Team will acknowledge your claim within 24 hours.
• We will contact the service provider to gather their side.
• A decision will be made within 5–7 business days, based on platform policies and evidence provided.

4. Refund Methods and Timelines

• Refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to reflect in your account.
• Processing fees (e.g. transaction or conversion fees) may be non-refundable, depending on the payment provider.

5. Dispute Mediation & Final Decisions

• Morocco Services acts as a neutral third-party mediator in all disputes.
• Our decision on refund eligibility is final.
• We aim to ensure fair outcomes for both customers and vendors.

6. Vendor Accountability

Repeated complaints or disputes against a vendor may result in:

• Temporary or permanent suspension from Morocco Services.
• Loss of “Verified Vendor” badge or search visibility.
• Internal reviews or quality audits of their listings.

7. Need Help?

If you’re unsure about whether you’re eligible for a refund, or if you need help submitting a dispute:

📧 Email us: contact@moroccoservices.com
📞 Call us: +12029805985
💬 Or use the Live Chat available on our platform.